Effective Date: 23 July 2026
Privacy Policy
Growpower Sdn. Bhd. (“Growpower“, “we“, “our“, or “us“) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all applicable laws and regulations.
This Privacy Policy explains how we collect, use, disclose, process, store and protect your personal data when you:
- Visit our website;
- Submit enquiries through our website;
- Request a quotation;
- Purchase or lease a Solar PV System;
- Enter into Engineering, Procurement & Construction (EPC), Power Purchase Agreement (PPA), leasing or maintenance agreements;
- Register for events or promotions;
- Communicate with us via phone, email, WhatsApp or social media.
By using our website or providing your personal data, you agree to the terms of this Privacy Policy.
- Company Information
Growpower Sdn. Bhd.
Website:
https://www.growpower.biz
Email:
growpowersb@gmail.com
Business Address:
No.17, Jalan Mega 2/1, Kawasan Perindustrian Mega 2, 43500 Semenyih, Selangor
- Personal Data We Collect
Depending on the services requested, we may collect:
Identity Information
- Full Name
- NRIC/Passport (where legally required)
- Company Name
- Company Registration Number
- Job Title
Contact Information
- Email Address
- Mobile Number
- Office Number
- Mailing Address
- Installation Address
Property Information
For solar system design and proposal purposes:
- Property address
- Roof size
- Roof type
- Building drawings
- Floor plans
- Site photographs
- Drone images
- Google Maps coordinates
- GPS location
- Utility room information
Energy Consumption Information
We may collect:
- TNB electricity bills
- Monthly electricity consumption
- Maximum Demand (MD)
- Tariff category
- Historical electricity usage
- Solar generation data
- Battery performance data
- Energy monitoring reports
Financial Information
Where applicable:
- Bank details
- Financing information
- Credit application information
- Purchase order information
- Payment history
- Tax information
Technical Information
When you use our website:
- IP Address
- Browser type
- Device information
- Cookies
- Website usage analytics
- Referral source
- Operating system
Communication Information
We may keep records of:
- Emails
- WhatsApp messages
- Telephone conversations
- Customer support requests
- Survey responses
- Feedback
- Complaint records
- How We Collect Personal Data
We collect personal data when you:
- Fill in enquiry forms
- Request quotations
- Contact us by phone
- Contact us by WhatsApp
- Send emails
- Visit our office
- Sign contracts
- Submit tender documents
- Register warranties
- Subscribe to newsletters
- Participate in campaigns
- Visit our website
- Allow cookies
- Use our monitoring portal
We may also obtain information from:
- TNB-authorised documents provided by you
- SEDA-related applications
- Government agencies
- Financial institutions
- Credit reporting agencies (where legally permitted)
- Business partners
- Publicly available sources
- Purposes of Processing Personal Data
We process your information to:
Sales & Marketing
- Respond to enquiries
- Prepare quotations
- Prepare proposals
- Conduct site feasibility assessments
- Provide product recommendations
- Send promotional materials
- Arrange appointments
Solar EPC Services
- Design Solar PV systems
- Conduct engineering calculations
- Prepare Single Line Diagrams (SLD)
- Perform structural analysis
- Install Solar PV systems
- Commission systems
- Register warranties
- Perform maintenance
- Remote monitoring
- Troubleshooting
Regulatory Compliance
Including submissions to:
- Sustainable Energy Development Authority (SEDA)
- Tenaga Nasional Berhad (TNB)
- Local Authorities
- Fire Department (where applicable)
- Energy Commission (ST)
- Financing institutions
- Utility companies
Customer Support
Including:
- Warranty claims
- Maintenance scheduling
- Technical support
- Service reminders
- Performance reporting
Business Operations
Including:
- Accounting
- Auditing
- Legal compliance
- Risk management
- Insurance
- Fraud prevention
- Internal reporting
- Business analytics
- Cookies
Our website uses cookies to:
- Improve website functionality
- Remember preferences
- Analyse website traffic
- Improve user experience
- Deliver relevant advertisements
You may disable cookies in your browser settings. Certain website features may not function properly if cookies are disabled.
- Marketing Communications
With your consent where required, we may send:
- Solar promotions
- Product launches
- Industry updates
- Energy-saving tips
- Company news
- Event invitations
You may unsubscribe at any time by:
- Clicking the unsubscribe link; or
- Contacting us.
- Disclosure of Personal Data
We may disclose your personal data to:
- Employees
- Group companies
- EPC subcontractors
- Electrical contractors
- Mechanical contractors
- Civil contractors
- Consultants
- Architects
- Engineers
- Financial institutions
- Insurance providers
- Warranty providers
- Equipment manufacturers
- Inverter manufacturers
- Solar panel manufacturers
- Monitoring platform providers
- Cloud service providers
- Payment gateway providers
- Legal advisers
- Auditors
- Government authorities
- TNB
- SEDA
- Energy Commission (ST)
- Local councils
- Fire authorities
- Professional advisers
We only disclose information necessary for the relevant purpose.
- Overseas Transfer of Personal Data
Some of our service providers may store data outside Malaysia, including cloud hosting providers and monitoring platform providers.
Where personal data is transferred overseas, we will take reasonable steps to ensure that the recipient provides a level of protection comparable to that required under Malaysian law.
- Data Security
We implement reasonable technical and organisational safeguards including:
- SSL encryption
- Secure cloud storage
- Firewalls
- Anti-malware protection
- Password protection
- Restricted staff access
- Role-based permissions
- Data backup
- Secure disposal procedures
Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.
- Retention of Personal Data
We retain personal data only for as long as necessary to:
- Fulfil contractual obligations
- Meet legal requirements
- Resolve disputes
- Enforce agreements
- Support warranty obligations
- Maintain historical project records
After this period, personal data will be securely deleted or anonymised where appropriate.
- Your Rights
Subject to the PDPA, you may:
- Request access to your personal data
- Request correction of inaccurate information
- Withdraw consent (where applicable)
- Limit processing in certain circumstances
- Update your information
- Request deletion where legally permissible
Requests may be subject to verification of identity and applicable legal limitations.
- Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.
- CCTV
If you visit our offices, warehouse or project sites, CCTV may be in operation for:
- Security
- Safety
- Crime prevention
- Asset protection
Recorded footage may be retained for a reasonable period and disclosed where required by law.
- Job Applicants
If you apply for employment with Growpower, we may collect:
- Resume
- Educational qualifications
- Employment history
- References
- Identification documents
Your information will only be used for recruitment purposes unless otherwise permitted by law.
- Children’s Privacy
Our services are intended for individuals aged 18 years and above.
We do not knowingly collect personal data from children without appropriate parental or guardian consent.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any revised version will be published on our website together with the updated Effective Date.
Continued use of our website constitutes acceptance of the updated Privacy Policy.
- Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights under the Personal Data Protection Act 2010, please contact:
Data Protection Officer
Growpower Sdn. Bhd.
Email:
growpowersb@gmail.com
Website:
https://www.growpower.biz
Office Address:
No.17, Jalan Mega 2/1, Kawasan Perindustrian Mega 2, 43500 Semenyih, Selangor
Telephone:
03-8727 6363
PDPA Notice
This Privacy Policy is intended to satisfy the requirements of the Personal Data Protection Act 2010 (Act 709) of Malaysia and should be read together with any applicable Terms of Use, Sales Agreement, EPC Contract, Power Purchase Agreement (PPA), Operation & Maintenance Agreement, Warranty Terms, and other contractual documents entered into with Growpower Sdn. Bhd.