Cancellation & Refund Policy

Cancellation & Refund Policy

Effective Date: 23 July 2026

This Cancellation & Refund Policy (“Policy”) applies to all enquiries, quotations, orders, deposits, purchases and services provided by Growpower Sdn. Bhd. (“Growpower“, “we“, “our“, or “us“) through our website and our solar photovoltaic (PV) engineering, procurement and construction (EPC) business.

By placing an order, paying a deposit or engaging our services, you acknowledge that you have read and agree to this Policy.

  1. Scope

This Policy applies to products and services including, but not limited to:

  • Solar PV systems;
  • Battery Energy Storage Systems (BESS);
  • EV charging systems;
  • Solar carports;
  • Engineering, Procurement & Construction (EPC) services;
  • Design and engineering services;
  • Operation & Maintenance (O&M) services;
  • Preventive maintenance;
  • Repair and replacement services;
  • Energy monitoring systems; and
  • Other related renewable energy products and services supplied by Growpower.
  1. Nature of Our Products and Services

Most solar PV systems supplied by Growpower are custom-designed for each customer’s property, energy requirements and project specifications. Once engineering work, procurement or manufacturing has commenced, cancellation may not be possible or may be subject to cancellation charges.

  1. Order Cancellation by Customer

Before Acceptance

You may cancel your enquiry or quotation at any time before Growpower accepts your order or before any payment is made, without charge.

After Order Confirmation but Before Engineering or Procurement

If you wish to cancel after your order has been confirmed but before engineering design, procurement or project mobilisation has commenced, Growpower may approve the cancellation. Any administrative costs or third-party charges already incurred may be deducted from any refund.

After Engineering, Procurement or Manufacturing Begins

Once any of the following has commenced:

  • engineering design;
  • structural assessment;
  • electrical design;
  • Single Line Diagram (SLD) preparation;
  • permit or authority submissions;
  • equipment ordering;
  • procurement;
  • manufacturing;
  • custom fabrication;
  • logistics arrangements; or
  • project mobilisation,

the order is generally non-cancellable, except where required by applicable law or otherwise agreed in writing by Growpower.

Any refund approved in such circumstances may be reduced by costs reasonably incurred, including design, engineering, procurement, supplier cancellation charges, shipping, administrative expenses and other project-related costs.

After Installation Has Commenced

Once installation or construction has started, cancellation will generally not be accepted. The customer remains responsible for payment for work completed, materials supplied, services rendered and costs reasonably incurred up to the date of cancellation.

  1. Cancellation by Growpower

Growpower may cancel an order or suspend performance where:

  • required approvals or permits are refused;
  • the installation site is unsafe or unsuitable;
  • the customer provides inaccurate or misleading information;
  • payment obligations are not met;
  • the customer materially breaches the applicable contract;
  • products become unavailable due to circumstances beyond our reasonable control;
  • performance is prevented by force majeure or legal requirements.

Where Growpower cancels an order before substantial work has commenced, any refund will be assessed after deducting reasonable costs already incurred.

  1. Refund Eligibility

Refunds may be considered in circumstances including:

  • duplicate or accidental payments;
  • overpayments;
  • orders cancelled in accordance with this Policy;
  • products unavailable before delivery;
  • services that cannot reasonably be provided due to reasons attributable to Growpower;
  • other circumstances where Growpower determines that a refund is appropriate.

Refunds are not available merely because actual electricity generation, energy savings or financial returns differ from estimates, unless otherwise required by law or expressly provided in a written agreement.

  1. Non-Refundable Items

Unless otherwise required by applicable law, the following are generally non-refundable once incurred or supplied:

  • engineering and design fees;
  • site inspections;
  • feasibility studies;
  • structural assessments;
  • electrical studies;
  • authority application fees;
  • permit fees;
  • custom-manufactured items;
  • special-order equipment;
  • shipping costs already incurred;
  • mobilisation costs;
  • labour already performed;
  • installation works completed;
  • software licences;
  • monitoring platform subscriptions;
  • training services; and
  • third-party charges that cannot be recovered.
  1. Defective or Incorrect Products

If you receive a product that is defective, damaged or materially different from what was ordered, please notify Growpower as soon as reasonably practicable after delivery or installation.

Where the issue is verified, Growpower may, at its discretion and subject to applicable law:

  • repair the product;
  • replace the product;
  • provide replacement components;
  • provide a partial refund; or
  • provide a full refund where appropriate.

This Policy does not limit any rights or remedies that cannot be excluded under Malaysian law.

  1. Refund Process

To request a refund, please contact Growpower and provide:

  • your name;
  • order or quotation reference (if available);
  • proof of payment;
  • description of the issue; and
  • any supporting documents or photographs where relevant.

We may request additional information to assess your request.

  1. Refund Approval

Each refund request will be assessed on its own merits, taking into account:

  • the applicable contract;
  • the stage of the project;
  • work already completed;
  • materials procured;
  • supplier commitments;
  • costs already incurred; and
  • applicable legal requirements.

Approval of a refund remains at Growpower’s reasonable discretion, except where otherwise required by law.

  1. Refund Method

Where a refund is approved:

  • Refunds will be returned to the original payment method used for the purchase whenever reasonably practicable.
  • If the original payment method is unavailable, expired or cannot accept refunds, Growpower may request additional verification and arrange an alternative refund method permitted by applicable law.
  • Refunds will only be made to the person or entity that made the original payment, unless otherwise required by law.
  1. Refund Processing Time

Once a refund has been approved, we aim to process it within 14 to 30 business days.

The actual time taken for funds to appear may vary depending on:

  • your bank;
  • payment card issuer;
  • payment gateway;
  • financial institution; or
  • other third-party payment providers.

Growpower is not responsible for delays caused by third-party financial institutions after the refund has been processed.

  1. Chargebacks

Customers are encouraged to contact Growpower first to resolve any payment dispute before initiating a chargeback with their payment provider.

Where a chargeback is initiated in respect of services already performed or products already supplied, Growpower reserves all rights available under applicable law and any applicable contract.

  1. Consumer Rights

Nothing in this Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Consumer Protection Act 1999, the Contracts Act 1950, or any other applicable Malaysian law.

  1. Changes to this Policy

Growpower may amend this Policy from time to time. Any revised version will be published on our website together with the updated Effective Date.

The updated Policy will apply from the Effective Date stated on the revised version unless otherwise required by law.

  1. Contact Us

If you have any questions regarding this Cancellation & Refund Policy or wish to submit a cancellation or refund request, please contact:

Growpower Sdn. Bhd.

Email: growpowersb@gmail.com

Website: https://www.growpower.biz

Telephone: 03-8727 6363

Registered Office: No.17, Jalan Mega 2/1, Kawasan Perindustrian Mega 2, 43500 Semenyih, Selangor